Customer Benefits
Auto Safety Center auto repair shop has many customer benefits to offer the people of West Bend! Our auto mechanics are ASE-Certified and excited to provide you with excellent service. Here is a list of some of the customer benefits you will experience when doing business with Auto Safety Center:
- Family Owned Business - Auto Safety Center is a family-owned and operated business. Owners Joe and Jessica Valind work in the business right alongside their incredible staff. Check us out; we'll make you feel like part of the family too.
- Kindness - Our mission is to make you happy and be the best auto repair shop we can be.
- Attention - We want you to feel that you received top value from our services.
- Service to Rave About - Our customers LOVE to recommend us to their friends and DO so quite frequently.
- Early Bird Check-in - Do you need to drop off your vehicle outside our operating hours? No problem with our early bird drop-off form. Please print and complete the form at home, park your car at our shop, leave the document in your vehicle, and place your keys in the mail slot in the office door.
- Open Early - We open early to get you going (7:30 Monday - Friday).
- Lots of Room to Work! - Our nine-bay shop (growing to fifteen bays in 2022) means less waiting for you.
- One Great Team - Our diverse, knowledgeable staff allows us to complete your work quickly and efficiently.
- Fast Friendly Service - Auto Safety Center has provided high-quality, guaranteed automotive repairs in West Bend, Wisconsin, since 1965. We use the latest diagnostic equipment to ensure your vehicle is repaired and serviced correctly and in a timely fashion.
- Same Day Service - We will have your car back the same day on most jobs. Now that's service!
- No-Worry Guarantee - No hassle, no quibble guarantee. If it's not right, we will fix it. Period. Problems happen so rarely that we usually go overboard to make up for your inconvenience. We aim for 100% satisfaction, as we know you expect quality workmanship. This means getting the work done correctly with no bothersome comebacks. Our commitment to excellence in service quality is second to none. We employ ASE-Certified Technicians and Service Advisors, the top people in the industry. We use the very best equipment and install the highest quality parts in your vehicle.
- NAPA Nationwide Warranty - We stand behind our work with NAPA AutoCare Peace of Mind Warranty. While the NAPA warranty covers you for 3-years/36,000-miles, our warranty extends you to 50,000-miles for local service by our shop.
- High-Quality Parts - We use high-quality parts and products that preserve or enhance your vehicle's performance and reliability.
- High-Tech Shop - You get lower-cost repairs from our latest high-tech equipment and highly trained people. Better equipment allows us to accurately diagnose and repair your vehicle in the most efficient way possible. Less time, fewer mistakes, no unnecessary parts replacement provides greater value.
- Extended Warranty Repair Center - We accept most extended warranty plans. We are your dealership alternative.
- Customer Lounge - Relax in our waiting area while your work is completed.
- Kids' Area - A playroom just for the kids to keep them active and engaged while waiting!
- Free Loaner Cars - Can't wait? We offer free loaner cars if your needs are great to keep you moving!
- Convenient Customer Shuttle - If you need to be picked up or dropped off at your home or office, call us - we will make it happen. Now that's convenient!
- No Surprise Billing - You know upfront what your work will cost. We provide detailed estimates, and you are kept informed of any unforeseen problems or discoveries during the repair. All work and charges must be pre-approved by you. We guarantee no shocking surprises when you pick up your vehicle.
- Warranty Maintenance Program - We have a complete online profile of all Import and Domestic vehicle maintenance service schedules. We can help you meet all manufacturer warranty maintenance requirements.
- Straight Forward Advice - Our philosophy here at Auto Safety Center is "to look out for the interest of our customers first." Our Service Advisors will always give you straightforward advice that is morally sound and non-technical. The more you know, the better decision you can make regarding your vehicle. We are here to serve you.
- Honest and Accurate Service - Simply said, we guarantee honesty at Auto Safety Center every time. It's just what we do.
- Warranty Approved - If your vehicle is still under a new car warranty, there's no need to return to the new car dealership. We do servicing and maintenance work that meets or exceeds warranty requirements. We can also notify you of factory recall bulletins and warranty notices. We honor most extended warranties. Some warranties require you to return to the manufacturer's dealer for warranty repairs. If you're not sure, we'll help you out.
- Follow-Through - We ask for your feedback with our quick online satisfaction survey after every job and immediately deal with any concerns.
