West Bend Auto Repair

Hi Karen, Thanks for taking the time to share your thoughts, we do appreciate the encouragement. We know that we can get very busy on Saturdays but are in the process of adding staff to improve our scheduling and give you faster service. As far as a late night during the week , we will have to give that some consideration. Thanks again for the business- Joe Valind

Jacob, I do apologize for the poor communication and delays we experienced with your vehicle. Even before we received your feedback we were discussing the workflow of those days and realized it could have been managed better to meet our deadlines. We do appreciate your feedback as well as your business and hope to see you again.

Jacob, I do apologize for the poor communication and delays we experienced with your vehicle. Even before we received your feedback we were discussing the workflow of those days and realized it could have been managed better to meet our deadlines. We do appreciate your feedback as well as your business and hope to see you again.

I am very surprised by this 1 star review. Doc you must have posted this before stopping in to discuss it. I am sure if you had waited you would have posted a different review after knowing we have used the same oil change voucher for 2 years with no problems. You probably would have admitted you misread the oil change voucher as you stated to me, or how you also brought to our attention a minor blemish in the oil filter that even after reassuring you it was not harming the function of the filter we replaced it completely and immediately for you. You would of also mentioned that even though the value of the voucher was for less than the actual cost of your vehicles oil change, we refunded the $6.47 to you. The 3 day adventure was only because you waited 3 days to bring your concerns to us. You gave us no indication until then that you were dissatisfied. If you gave us a one star review after we addressed your concerns the way we did....I don't know what else we could have done.