I was able to get the car in immediately after noticing a front brake problem- grinding, extremely hot, pulsing, etc. They provided a loaner at no charge, inspected brakes, found issue and ordered parts same day. I received the car the following day after repair. They even noted a license plate buld was out, and offered to replace bulb. Who does that? I replaced it myself, but how many places would even notice a license plate bulb being out? Car runs great and brakes are fixed. I was never without a car.